Refund policy
Return Policy
180-Day Return Policy
We have a 180-day return policy, which means you have 180 days after receiving your item to request a return. You may return items within this period for a full refund. If the return is due to our error (such as an incorrect or defective item), we will cover the return shipping costs. For other returns, the customer is responsible for return shipping.
Return Eligibility
To be eligible for a return under our 180-day return policy, your item must be in the same condition that you received it, with all parts included and accompanied by proof of purchase.
Order Cancellations
You may cancel your order directly from your account at any time before it has been processed. After processing has begun, the order can no longer be cancelled and must be returned after delivery if you no longer wish to keep it.
How to Start a Return
To initiate a return, please contact us at [email protected]. Returns should be sent to the following address:
- Moksha Bvba, Polderstraat 1, 8450 Bredene, Belgium
For any questions about returns, feel free to reach out to us at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and work to resolve it promptly.
Non-returnable Items
We cannot accept returns on gift cards.
European Union 14-Day Right of Withdrawal
For orders delivered within the European Union, consumers have the legal right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason. For orders consisting of multiple items delivered separately, this period begins when the final item is received.
You may inspect the goods as you would in a physical store. However, you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
To exercise your right of withdrawal, please contact us at [email protected].
Refunds
Once we receive and inspect your return, we will notify you of the refund approval status. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at [email protected].